Last updated: 17 April 2026 · NeuroCharge Medical Devices Limited · ICO Reg: ZB655593
Neou is a service operated by NeuroCharge Medical Devices Limited, a company registered in England and Wales. These Terms govern your use of the service.
1. Acceptance of Terms
By using Neou, you agree to these Terms of Service. If you do not agree, please do not use the service.
2. Description of Service
Neou is a personal AI agent designed to support adults with ADHD by monitoring wellbeing, managing calendar commitments, and drafting communications on your behalf. It is not a medical or clinical service.
3. Not Medical Advice
Nothing in Neou constitutes medical, psychological, or clinical advice. Always consult qualified professionals for medical matters. Neou provides support tools — it does not diagnose or treat any condition.
4. Founding Member Access
Founding member spots are one-time lifetime access purchases at £99. Payment is non-refundable except where required by applicable consumer law. Founding members receive lifetime access to all current and future Neou features.
5. Acceptable Use
You agree not to misuse the service, attempt to breach security, or use Neou in any way that violates applicable law.
6. Intellectual Property
All content you provide remains yours. Neou's brand, design, and platform are the intellectual property of NeuroCharge Medical Devices Limited.
7. Limitation of Liability
Neou is provided "as is". We are not liable for any indirect, incidental, or consequential damages arising from use of the service.
8. Contact
NeuroCharge Medical Devices Limited
Trading as: Neou
ICO Registration Number: ZB655593
Email: privacy@neurochargemedical.com
1. Who We Are
Neou is a service operated by NeuroCharge Medical Devices Limited, a company registered in England and Wales (ICO Registration Number: ZB655593). Questions? Contact us at privacy@neurochargemedical.com.
2. What Data We Collect
- Email address (for account and waitlist management)
- Check-in responses: energy level, sleep quality, and upcoming schedule pressure
- Calendar and email access (only when you run Neou — used to draft reschedule emails and protect your recovery time)
- Usage data: device type, browser, performance logs
3. Legal Basis for Processing
- Consent: You provide explicit consent when you run check-ins and grant calendar/email access.
- Contract performance: Processing is necessary to deliver the Neou service.
- Legitimate interests: Usage data used to improve performance.
4. How We Use Your Data
- To run check-ins and assess your current state
- To access your calendar and draft emails on your behalf — only when intervention is triggered
- To improve Neou based on usage patterns
- To send service-related communications (not marketing without your consent)
5. Data Sharing
We do not sell or rent your data. We may share data with infrastructure providers necessary to operate the service, subject to data processing agreements.
6. Your Rights
You have the right to access, correct, delete, or export your data at any time. To exercise these rights, email privacy@neurochargemedical.com. We will respond within 30 days.
UK users may lodge a complaint with the Information Commissioner's Office at ico.org.uk.
7. Data Security
All data is transmitted over encrypted connections (HTTPS). We take reasonable precautions to protect your data, though no internet transmission is 100% secure.
8. Contact
NeuroCharge Medical Devices Limited
Trading as: Neou
ICO Registration Number: ZB655593
Email: privacy@neurochargemedical.com